Ktau Inc. Privacy Policy

This Privacy Policy outlines how Ktau Inc. handles the personal data we gather when you use our website.

Foreword

Ktau Inc. is dedicated to safeguarding the information you entrust to us and clarifying how we collect, process, and share that information online. When utilizing our services, you are trusting us with your data. We recognize this significant responsibility and work diligently to protect your information and maintain its security.

This policy provides you with insight into the privacy practices implemented at Ktau Inc.

What Information We Collect

During registration for our Website and Platform, we gather personal information (also known as "personally identifiable information" or "PII"). This may include your name, address, online contact details like your email address or username, and other personal details you opt to provide as part of your contractual relationship with our organization.

Beyond IP addresses and cookies, any other PII is gathered only if (1) you voluntarily provide such information, (2) you give your consent for us to collect it, or (3) you register to use our Platform and permit us access to your corporate systems for data collection. The information we collect is stored on our servers. If you are a registered Platform user, this information is used to provide you with business services, including software for your sales and customer-facing teams, as part of Ktau’s product offerings. You can modify your personal information by emailing us at privacy@Ktau.com.

We obtain your personal information through the following methods:

    During registration on our Website and Platform.

    From search queries performed on our Website and Platform.

    When you provide or post information intended for indexing, publication, or display on our Website and Platform.

As you navigate our Website and Platform, we automatically collect certain data, including:

    Usage details.

    IP addresses.

    Information gathered via browser cookies.

When you register for our Platform, we may also collect specific PII, such as email IDs, names, phone numbers, social media profiles, and physical addresses, along with any information contained within your CRM and/or sales conversations. This collected data is used to deliver Ktau services, which includes providing you with insights into your customer and prospect relationships.

If you are a supplier or vendor to our company, we may also gather certain PII, including email addresses, phone numbers, and physical addresses, among other details pertinent to our business relationship. This information is used for managing vendor relations and enabling the services you provide.

Information from User Feedback or Support

When a user provides specific feedback through the product, we collect their name and work email to contact them for any necessary follow-up.

Device and Connection Information

We gather anonymized and aggregated information about your computer's operating system and browser type. We also collect approximate user locations.

How We Use the Information We Collect

We utilize the information you provide to:

    Personalize your experience while using our Platform.

    Supply you with information, products, or services you have requested from us.

    Present our Website and Platform and their content to you effectively.

    Send you notices regarding your account and/or subscription, such as expiration and renewal alerts.

    Fulfill our obligations and enforce our rights from any contracts established between you and us, including for billing and collection.

    Inform you about updates to our Website, Platform, and any of our products or services.

    Allow our product team to track feature usage within the product to prioritize future development.

How We Share the Information We Collect

WE WILL NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE HAVE ANY INTENTION TO DO SO. WE DO NOT PROVIDE YOUR PERSONAL INFORMATION TO THIRD PARTIES, EXCEPT TO SUBPROCESSORS WHO ASSIST US IN DELIVERING OUR SERVICES TO YOU.

Sharing with Our Product Team

Members of our product team will have access to the anonymized metrics mentioned above. Specific Ktau team members who are communicating with a user after receiving feedback will have access to the user's name and email to ensure they can follow up appropriately.

Sharing with Third Parties

We do not sell any of your information to third parties. We do share data with specific third-party services (LogRocket Inc.) that help us operate and enhance our service (please see the "Data Storage and Security" section below).

Email Usage Within the Product

Ktau’s unified search product only displays search results that a user is permitted to see according to their set permissions. Each user authenticates via Single Sign-On (SSO), and Ktau maintains all access permissions based on an email address. Ktau will only use email addresses to enforce permissions on documents shown to users.

How We Store and Secure Information

Storage and Security

We store usage data in an encrypted database that is inaccessible from the public internet.

Furthermore, we use third-party analytics services (LogRocket Inc. and Google Analytics) to store certain non-sensitive usage metrics. In LogRocket, this data is associated with the user's name and email. Google Analytics stores information in an anonymous format.

Data Retention Period

Usage data is kept for a period of 12 months.

Storage Location

All usage data is stored in an Azure cloud facility located in the United States.

Residents of the European Economic Area (EEA) and the United Kingdom (UK)

If you are a resident of the EEA or the UK, you possess certain data protection rights under the EU General Data Protection Regulation (GDPR) and the UK’s General Data Protection Regulation (UK GDPR). We undertake reasonable measures to allow you to correct, amend, delete, or limit the use of your Personal Information (referred to as “Personal Data” under GDPR and UK GDPR).

Marketing

Ktau Inc. may wish to send you information about our products and services that we believe you might like. If you no longer want to be contacted for marketing purposes, you can notify us via mail.

Your Data Protection Rights

Ktau Inc. is committed to ensuring you are fully aware of all your data protection rights. Every user is entitled to the following:

    The Right to Access – You have the right to request copies of your personal data from Ktau Inc. We may charge a small fee for this service.

    The Right to Rectification – You have the right to request that Ktau Inc. correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

    The Right to Erasure – You have the right to request that Ktau Inc. erase your personal data, under certain conditions.

    The Right to Restrict Processing – You have the right to request that Ktau Inc. restrict the processing of your personal data, under certain conditions.

    The Right to Object to Processing – You have the right to object to Ktau Inc.'s processing of your personal data, under certain conditions.

    The Right to Data Portability – You have the right to request that Ktau Inc. transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us at the email address listed below.

Data Breach Procedure

We log all data breaches and potential data breaches and investigate all reports. You can report an incident or a potential incident to us using the contact details provided below. We adhere to the guidelines of the Information and Privacy Commissioner of Ontario and will provide notifications to affected data subjects and government authorities within 72 hours of a breach, or as otherwise outlined in such guidelines.

What Are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior data. When you visit our websites, we may collect information from you automatically through cookies or similar technologies. For more information about cookies, please visit allaboutcookies.org.

How Do We Use Cookies?

Ktau Inc. does not use cookies. We only use a session variable for the purpose of keeping you signed in to our application.

Privacy Policies of Other Websites

The Ktau Inc. website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

Changes to Our Privacy Policy

Ktau Inc. keeps this privacy policy under regular review and places any updates on this web page.

How to Contact Us

If you have any questions about Ktau Inc.'s privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us. You can also email us to request the deletion of your data.

Individuals may forward questions about our Privacy Policy in writing to Ktau’s Data Protection Officer at: privacy@ktau.com

How to Contact the Appropriate Authority

Should you wish to report a complaint, or if you feel that Ktau Inc. has not addressed your concern in a satisfactory manner, you may contact the Information and Privacy Commissioner.